Support
Version 1 · Proposed effective date:
Email support
Contact support@eventanew.com for account, event, privacy or technical help. Support is email only; there is no in-app ticket system. Include the event link and a short description of the issue. Do not send passwords, verification codes, access tokens or full payment-card details.
We verify your identity and authority before sharing account facts or acting on an account request. We cannot disclose another attendee’s contact details. eventanew is for ages 13 and up.
Payments
Stripe handles payment processing, receipts and payment disputes. Use the Stripe billing portal from account settings for billing management, and the payment-provider process for disputes. Email support for questions about event access or an entitlement that does not match your purchase.
Abuse and urgent safety concerns
Open a media item and choose Report to notify the event host. To escalate to the platform, email support@eventanew.com with the subject “Abuse report”, the event link and a description identifying the item.
For suspected child sexual exploitation, report the location without downloading, forwarding or attaching the content. If someone is in immediate danger, contact local emergency services. Support email is not an emergency service.
Copyright / DMCA intake
Email support@eventanew.com with the subject “Copyright notice”. Include your contact information, identify your work and the specific allegedly infringing material, and explain your authority to act. Counsel must approve the full notice and counter-notice requirements before launch.
Designated-agent identity, postal address, telephone number and Copyright Office registration are pending. The shared intake mailbox is not evidence of a registered DMCA agent.
Privacy and exports
Email support for personal-data access, correction, export or deletion requests. Identity verification is required. Hosts can download event media from the event’s Downloads page; exports must not expose other people’s private email addresses.
See our Terms of Service, Privacy Policy and Cookie Policy.